Support and Report an Issue
Report reproducible product defects without sharing confidential supplier or financial data.
Effective date: 2026-08-18
Before reporting
Record the browser and version, SupplierRecon route and language, file type, worksheet shape, mapped fields, rule settings, error text and whether the issue reproduces with synthetic data. Do not attach real invoices, account numbers, supplier bank details or unredacted exports.
What support can cover
Support can investigate parsing, deterministic matching, layout, accessibility and export defects. It cannot approve payments, make accounting judgments, validate legal compliance or sign off a reconciliation.
Session recovery
The current session is not saved. If the page is refreshed or closed, add the files again and repeat the confirmed settings and review decisions.